Browse our collections, select your preferred size and any available options, add the item to your cart, and complete your purchase through our secure checkout.
If your order has not yet been processed, we may be able to assist. Please contact our Customer Care team as soon as possible. Once an order has been dispatched, it cannot be cancelled or modified.
A Size Guide is available on each product page to help you select the best fit. If you require additional assistance, our Customer Care team will be happy to help.
Items cannot be reserved and are available on a first-come, first-served basis.
No. We currently offer ready-to-wear collections available through our website.
We do not offer alteration or customization services.
Certain stone abayas are available in different stone color options, which can be selected where offered on the product page.
Some designs may be restocked, while others are produced in limited quantities. Availability varies by collection.
Yes. We ship within Oman, GCC countries, and selected international destinations.
Estimated delivery times are:
Delivery times may vary due to customs clearance, weather conditions, or other circumstances beyond our control.
Once your order has been dispatched, you will receive a shipping confirmation with your tracking details.
Items may only be exchanged or returned if a genuine manufacturing defect is confirmed. Requests must be submitted within 15 days of receiving your order, and manufacturing defects for online orders must be reported within 48 hours of delivery. All requests are subject to inspection and approval.
Manufacturing defects include issues such as:
Damage caused by wear, misuse, improper care, accidents, or alterations is not considered a manufacturing defect.
To be eligible, the item must:
No. Garments that have been altered are not eligible for exchange or return.
Once approved, refunds are processed within 5–7 working days. The time required for the funds to appear in your account depends on your bank or payment provider.
Yes. Gift vouchers are valid for three months from the date of purchase, may be redeemed once only, and cannot be exchanged for cash or extended after expiry.
We recommend professional dry cleaning and professional steam pressing. Please follow the care instructions provided with your garment to preserve its quality.
No. Laila Al'Awadhi Atelier is not responsible for damage caused by improper washing, cleaning methods, or third-party laundry and dry-cleaning services.
We accept secure online payments through our authorized payment partners.
Yes. Payments are processed securely through trusted third-party payment providers. We do not store your complete payment card information on our servers.
Your information is used to process orders, arrange delivery, provide customer support, improve our services, and send marketing communications where you have provided your consent. We do not sell or trade your personal information.
Yes. You may unsubscribe at any time using the unsubscribe link included in our communications or by contacting our Customer Care team.
If you have any questions about your order, delivery, products, or our policies, please contact our Customer Care team through the Contact Us page on our website.
