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Privacy Policy

At Laila Al’Awadhi Atelier (“we”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or interact with our services. By using our website, you agree to the practices described in this Privacy Policy.

Last updated

At a glance

  • We never sell your data. Information is shared only with the partners needed to fulfill your order.
  • Payments stay secure. Card details are handled by our payment providers, never stored on our servers.
  • You stay in control. Request access, correction, or deletion of your information at any time.

1Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment-related information
  • Account login information (if applicable)

Order Information

  • Products purchased
  • Order history
  • Delivery preferences
  • Customer service communications

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

2How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Process payments securely
  • Provide customer support
  • Communicate regarding orders and services
  • Improve our website and customer experience
  • Detect fraud and maintain website security
  • Send marketing communications where consent has been provided

3Payment Processing

Payments made through our website are processed through secure third-party payment providers, including Paymob and other authorized payment partners. We do not store complete payment card information on our servers. All payment transactions are subject to the privacy and security policies of the relevant payment provider.

4Sharing Information

We do not sell, rent, or trade personal information. We may share information only with:

  • Shipping and logistics providers
  • Payment service providers
  • Website hosting and technical service providers
  • Legal or regulatory authorities when required by law

These parties receive only the information necessary to perform their services.

5Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send updates regarding:

  • New collections
  • Atelier events
  • Exclusive launches
  • Promotions and special announcements

You may unsubscribe at any time using the unsubscribe link provided in communications or by contacting us directly.

6Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember customer preferences
  • Analyze website traffic
  • Measure marketing effectiveness

You may adjust cookie preferences through your browser settings.

7Data Security

We implement reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Loss or misuse

However, no internet transmission or storage system can be guaranteed to be completely secure.

8International Customers

As we serve customers in Oman, the GCC, and internationally, your information may be processed and transferred across different jurisdictions for order fulfillment and customer service purposes. We take reasonable measures to ensure such transfers remain secure.

9Your Rights

Subject to applicable laws, you may request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of personal information where legally permitted
  • Withdrawal of marketing consent

Requests may be submitted through our contact details listed below.

10Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records

11Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

12Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Laila Al’Awadhi Atelier

Muscat, Sultanate of Oman

13Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised effective date.

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